Questions about the Samsung Galaxy S7 and S7 edge?

What gifts can I get with my Samsung Galaxy S7 or Galaxy S7 edge purchase?

  • From February 23, 2016 through March 14, 2016 when you purchase a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer you can get a free Samsung Gear VR, 6-game bundle from Oculus and a year of Netflix.
  • From March 15, 2016 through March 18, 2016 when you purchase a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer you can get a free Samsung Gear VR and a 6-game bundle from Oculus.

 

Why isn’t a year of Netflix included with my order?A year of Netflix was while supplies last. From February 23, 2016 through March 14, 2016 when you purchase a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer a year of Netflix is included with your offer.

 

How do I get my free gifts (Samsung Gear VR, 6-game bundle from Oculus and, if eligible, my year of Netflix) after getting the new Samsung phone?

  • From February 23, 2016 through March 18, 2016, purchase a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer.
  • Once you receive your phone (any time after February 23, 2016), visit www.T-Mobile.com/SamsungOffer and click on the appropriate link to submit the Offer Claim Form, including valid proof of purchase receipt on Samsung’s redemption site. You must complete your claim form with Samsung by March 31, 2016.
  • You will receive a confirmation email once your submission has been approved.
  • If you purchased or ordered by March 14, you will also receive a second email with your Netflix code. Once you receive your code, you can claim your free year of Netflix by visiting www.netflix.com/specialoffers by April 30, 2016. Netflix codes are limited.
  • Your Gear VR will be shipped to you within 4-6 weeks after validation.
  • After you receive your Gear VR, to get your Oculus 6-game bundle, set up an account at id.oculus.com/US/en-US/login/register. The 6 games will appear automatically in your account. You must download them by April 20, 2016.
  • Note that the Samsung website for redemptions, https://promos.samsungpromotions.com/gearvr/en-us/EnterTmobile, will not be available until approximately 10:00 AM ET on March 4, 2016. Prior to March 4, 2016, you’ll be able still visit this site to enter your email address, for a reminder to come back to complete you online submission.

 

 

 

Does the offer expire? Do I need to redeem it by a certain date?

 

 

 What is a Samsung Gear VR, and why do I want one?

 

How do I get my virtual reality content from Oculus?

For additional assistance on setting up your 6-game bundle, please contact Customer Service at 1-888-795-6442 or www.support.oculus.com. Game on.

 

Does the Oculus content expire?

Oculus content bundle must be downloaded by April 20, 2016

 

I purchased the Samsung Galaxy S7 / Galaxy S7 edge on T-Mobile.com February 23; when will it ship? When will I receive it?

We are just as excited as you are to get you your new Samsung Galaxy S7 / Galaxy S7 edge! We will ship your order as soon as we have inventory. We’ll send you an alert once your order has been shipped.  

 

When can I expect delivery of my device?

An exact ship date will be provided as soon as your order leaves the warehouse. Until then, customers can check the status of their order at http://explore.t-mobile.com/order-status as soon as 1-2 days after placing their order.

 

 

I ordered the new Samsung Galaxy S7 / Galaxy S7 edge. Why haven’t I been charged yet?

Customers will receive a payment notification as soon as their order is processed to ship.

 

I received the Samsung Galaxy S7 / Galaxy S7 edge and don’t know how to activate it. Can you help?

  • If you’re purchasing a new phone, take a look at the SIM in your old phone. Compare it to the new Nano SIM that came in the box with your Samsung Galaxy S7 / Galaxy S7 edge. If they’re the same size, you can simply insert your current SIM into the Samsung Galaxy S7 / Galaxy S7 edge.
  • If the SIM in your current device is bigger than the Nano SIM you received with your new Samsung Galaxy S7 / Galaxy S7 edge, you’ll need to activate your new Nano SIM and phone by visiting www.T-Mobile.com/SIM.
  • All other customers can activate the Nano SIM and their new phone by going to www.T-Mobile.com/CompleteMyActivation to start enjoying their new phone today.

 

My new Samsung Galaxy S7 / Galaxy S7 edge is missing the SIM card. Can you help?

Of course! A Nano SIM card should have been included in the box of your Samsung Galaxy S7 / Galaxy S7 edge, alongside the literature bundle. It would be attached to a plastic card the size of a credit card. If it is missing, you may call Care at 1-877-746-0909, or take the device and its original packaging to your local T-Mobile store.