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Questions and answers

We’ve tried to make refilling your phone as easy as possible. But, if you’ve got some questions you can find some answers in our Refilling FAQs.

Refilling FAQs

Can I refill before my service runs out?

A: Yes. You can refill at any time.

Can I buy minutes for someone else?

A: Yes. It's easy to buy a refill for family or friends. Just go to the Buy Minutes page on T-Mobile.com and follow the on-screen instructions.

How soon will the refill be applied to my account?

A: Whether you redeem a refill card or purchase a refill online or over the phone, the refill will be immediately applied when the transaction is complete. You’ll receive a free text message letting you know that the refill has been applied.

How can I get a refill when my service runs out?

A: It's easy to extend your service. Whether you’re refilling your own account or buying minutes for a family member or friend, you can refill online, fast and easy.


To refill over the phone, dial *233 (*ADD) from your T-Mobile phone or 1-877-778-2106 from any phone.


You can also buy T-Mobile refill cards at over 90,000 locations nationwide, including T-Mobile retail stores, authorized dealers, and other retail locations including Circle K, Costco, Eckerd, Office Depot, 7-Eleven, Target, Wal-Mart, Walgreens, and more.

Can I refill before my service runs out?

A: Yes. You can refill at any time.


If you are a pay by the minute customer, add $100 in refills to become a Gold Rewards customer and get the most from your refills.


Customers who have reached Gold Rewards status get 15 percent more minutes with every refill and keep access to service for a full year.

Can I buy refills in any denomination?

A: Yes—if you refill online or on the phone, you can choose any denomination you like.

How can I get the most value for my refill money?

A: If you are a pay by the minute customer, add $100 in refills to attain Gold Rewards status. Customers who have reached Gold Rewards status get 15% more minutes with every refill and keep access to service for a full year.

When do my Gold Rewards rates take effect?

A: Once you have activated $100.00 in refills on a pay by the minute plan, you automatically qualify for Gold Rewards and will receive 15% more minutes with every future refill. And you’ll retain access to service for a full year!

How soon will the refill be applied?

A: Whether you redeem a refill card or purchase a refill online or over the phone, the refill will be immediately applied when the transaction is complete.

How can I tell when the refill has been applied?

A: You will receive a refill confirmation in the form of a free text message shortly after the refill has been applied.

Why do I have to provide a contact phone number?

A: We require that you provide a contact phone number in the event we need to reach you to complete your
refill purchase.

Is there a limit to how much in refills I can apply?

A: Yes. You may not have more than $1000 in activated refills at any given time.

Can I buy multiple refills at one time?

A: Not online. However, you may make multiple purchases, one right after another.

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