Prepaid Activation FAQs | Pay As You Go Questions & Answers

Questions and answers

Activating your prepaid phone can be done in just a few steps. But, if you’ve got some questions start by checking out our Activation FAQs.

Activation FAQs

Where do I find my activation code?

A: You can find your 11-12 digit activation code in the activation booklet provided with your T-Mobile No Annual Contract phone. You’ll need this code to activate your phone online.

What if I can’t find my activation booklet/code?

A: If you’ve lost or misplaced your activation code, call our activations line for assistance: 1-877-778-2107.

Can I keep my current phone number?

A: Yes, as long as the number you wish to transfer is eligible, you can transfer that number to your new phone. You can transfer your existing mobile number, your landline number, or your current T-Mobile number to your No Annual Contract plan during the activation process. You’ll need your phone number, along with your account number and the PIN or password to complete the transfer.

Check eligibility

Using your own phone?

A: You’ll need a T-Mobile SIM Card Activation Kit, which contains a new SIM card and activation code.

Buy an activation kit here

How long does it take to activate my service?

A: It can take up to 2 hours for your account to be fully active. You will receive a text message on your No Annual Contract phone/device to confirm that it’s ready to use.

When do I select my rate plan?

A: You will be able to select a rate plan when you activate your phone/device online.

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Capable device required to reach 4G speeds; featured devices may not be 4G capable. Limited time offer; subject to change. Taxes additional. Not all features available on all devices. Unlimited talk & text features for direct US communications between 2 people. Pay-In-Advance Monthly Plans: Features available for 30 days; if sufficient balance, plans automatically renew at expiration. If balance is insufficient to renew for 120 days, account will be converted to Pay As You Go. Pay As You Go: Service available for 90 days (one year for Gold Rewards) after activation/refill/conversion; thereafter, your account will be suspended. Gold Rewards requires activation of $100 in refills while on Pay As You Go plan. Plan Changes or Renewals: When you switch between plans or renew a monthly plan, features or credits associated with your prior plan will no longer be available, and you are not able to switch back to some plans. Some plans will not allow early renewal. General Terms: $10 SIM starter kit may be required. Sufficient balance required to use service. Domestic use only; additional charges apply for international use. Partial kilobytes rounded up. No data roaming. Some plans include specified data speeds. Where indicated, full speeds available up to data allotment; then slowed to up to 2G speeds for balance of service period. Device and screen images simulated. Coverage not available everywhere. Network Management: Data traffic of postpaid plans with limited high-speed data allotments greater than 2GB will be prioritized over other currently offered plans during periods of congestion. Service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with our network or ability to provide quality service to other users, or significant roaming. Google, Google Maps and Android are trademarks of Google, Inc. Samsung and Galaxy S are trademarks of Samsung Electronics America, Inc. and/or its related entities.