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Questions and answers

Activating your prepaid phone can be done in just a few steps. But, if you’ve got some questions start by checking out our Activation FAQs.

Activation FAQs

Where do I find my activation code?

A: You can find your 11-12 digit activation code in the activation booklet provided with your T-Mobile No Annual Contract phone. You’ll need this code to activate your phone online.

What if I can’t find my activation booklet/code?

A: If you’ve lost or misplaced your activation code, call our activations line for assistance: 1-877-778-2107.

Can I keep my current phone number?

A: Yes, as long as the number you wish to transfer is eligible, you can transfer that number to your new phone. You can transfer your existing mobile number, your landline number, or your current T-Mobile number to your No Annual Contract plan during the activation process. You’ll need your phone number, along with your account number and the PIN or password to complete the transfer.

Check eligibility

Using your own phone?

A: You’ll need a T-Mobile SIM Card Activation Kit, which contains a new SIM card and activation code.

Buy an activation kit here

How long does it take to activate my service?

A: It can take up to 2 hours for your account to be fully active. You will receive a text message on your No Annual Contract phone/device to confirm that it’s ready to use.

When do I select my rate plan?

A: You will be able to select a rate plan when you activate your phone/device online.

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