Monthly4G plans are perfect for getting the most out of a great phone. To make it easy to buy and manage a Monthly4G plan, we’ve included several frequently asked questions.
A: Monthly4G plans last for 30 calendar days. Your 30 days begin on the day you pay for the monthly rate
A: The easiest way to find this information is to dial #BAL# (#225#) from your handset. This is a free service that gives you the most up-to-date information on your plan. You can also find this information the following ways:
A: Your Monthly4G plan will automatically renew if you have redeemed sufficient refills at the end (midnight) of your thirtieth day of service. Also when your monthly rate plan renews, your applied refills are made available for 90 days. If you have not redeemed sufficient refills to cover your Monthly4G plan, the features included with your plan will no longer be available. This will restrict you from using voice and text services. You can continue to use your remaining refills for downloads.
A: You have 60 days to apply enough funds to renew your monthly rate plan. At the end of the sixtieth day, your monthly rate plan will automatically change to the Prepaid - Pay As You Go rate plan. This will allow you to use any remaining active refills on a per-minute basis.
Upon conversion to the Prepaid - Pay As You Go plan, your decrement rate will be 15¢ per minute. However, if you were on the Prepaid - Pay As You Go plan prior to being on a monthly rate plan and your decrement rate was less than 15¢ per minute, your decrement rate upon automatic conversion back to Prepaid - Pay As You Go will default to that lower rate.
A: Rate plan changes FROM a Prepaid non-monthly rate plan TO a Prepaid monthly rate plan are always effective immediately.
Rate plan changes FROM a Prepaid monthly rate plan TO a Prepaid non-monthly rate plan (Prepaid - Pay As You Go, Pay By The Day, or Sidekick® Pay By The Day) or TO another Prepaid monthly rate plan will be future dated to begin at the end of your current monthly rate plan period. If you choose to change immediately, you will lose any remaining services and features that you have already paid for and that are part of your current Prepaid monthly rate plan. When scheduling a future dated rate plan change, you may cancel the future dated request up to the date the change becomes effective.
A: You will receive a free text notification from T-Mobile advising you that your monthly rate plan has not been renewed. You have 60 days to add sufficient funds to renew your monthly rate plan.
As soon as you add sufficient funds: